Refund policy
<h2>Refund & Replacement Policy</h2>
<h3>30-Day Coverage</h3>
<p>We offer a <strong>30-day refund or free replacement</strong> from the date of delivery for the following cases:</p>
<ol>
<li>Defective, damaged, or broken items</li>
<li>Items that differ from the product description</li>
<li>Incorrect or mismatched size (our error)</li>
<li>Lost or missing items that never arrived</li>
</ol>
<p><em>No return of received item is required when a refund or replacement is offered for defective/damaged goods.</em></p>
<h3>Not Covered</h3>
<ul>
<li>Requests submitted after 30 days of delivery</li>
<li>Errors in size, product, or address provided by the customer</li>
<li>Damage from misuse or improper care</li>
<li>Washed, worn, or soiled items</li>
<li>Change of mind or personal taste</li>
</ul>
<h3>How to Request a Refund or Replacement</h3>
<ol>
<li>Contact us at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a> with your order number</li>
<li>Submit photos of the item received AND the package with shipping label</li>
<li>Our team will review your request and process the refund or send a replacement</li>
</ol>
<h3>Refund Timeframes</h3>
<table>
<thead>
<tr><th>Payment Method</th><th>Refund Time</th></tr>
</thead>
<tbody>
<tr><td>Credit Card</td><td>Up to 10 business days</td></tr>
<tr><td>PayPal</td><td>3–5 business days</td></tr>
<tr><td>Shop Pay / Apple Pay</td><td>5–7 business days</td></tr>
</tbody>
</table>
<p>Refunds are returned to the original payment method used at checkout.</p>
<h3>Exchanges</h3>
<p>Need a different size? Contact us at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a> to arrange an exchange, subject to stock availability.</p>
<p>Questions? <a href="/pages/contact">Contact us</a> — we're here to help.</p>