Cancellation & Modification Policy
<h2>Cancellation & Modification Policy</h2>
<h3>Cancellation Window</h3>
<p>Orders can only be canceled or modified <strong>within 2 hours</strong> of placement. After this window, orders are locked for processing and cannot be changed.</p>
<h3>How to Request a Cancellation or Modification</h3>
<p>Contact us immediately at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a> with:</p>
<ul>
<li>Your <strong>order number</strong></li>
<li>The change you'd like to make (cancel, change size, change address, etc.)</li>
</ul>
<p>We'll confirm once your request has been processed.</p>
<h3>Important Notes</h3>
<ul>
<li>Requests made <strong>after 2 hours</strong> cannot be guaranteed, as the order may already be in production or shipped.</li>
<li>If your order has already shipped, please refer to our <a href="/policies/refund-policy">Refund Policy</a> for return instructions.</li>
<li>During peak seasons (holidays, sale events), processing may begin sooner — please contact us as quickly as possible.</li>
</ul>
<h3>Refund for Canceled Orders</h3>
<p>If your cancellation is approved, a full refund will be issued to your original payment method within <strong>5–7 business days</strong>.</p>
<p>By placing an order on PrimeKiddo, you acknowledge and accept these terms.</p>
<p>Questions? Contact us at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a>.</p>