FAQs
<h2>Frequently Asked Questions</h2>
<h3>Orders & Shipping</h3>
<p><strong>How long does it take to receive my order?</strong></p>
<p>Orders are processed within <strong>1–3 business days</strong>. After shipping, domestic delivery takes <strong>5–8 business days</strong> and international delivery takes <strong>10–15 business days</strong>.</p>
<p><strong>How much does shipping cost?</strong></p>
<p>Standard domestic shipping is <strong>$4.99</strong>. Orders over <strong>$50</strong> qualify for <strong>free shipping</strong>. International rates are calculated at checkout.</p>
<p><strong>I didn't receive a confirmation email or tracking link?</strong></p>
<p>Please check your spam/junk folder first. If you still can't find it, contact us at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a> with your order number and we'll resend it.</p>
<p><strong>My tracking number isn't working?</strong></p>
<p>Tracking information may take <strong>1–2 business days</strong> to appear in the carrier's system after your order ships. If it still doesn't work after that, contact our support team.</p>
<h3>Sizing & Products</h3>
<p><strong>How do I choose the right size?</strong></p>
<p>Each product page includes a <strong>Size Guide</strong> with measurements by age group. We cover sizes from 0–3M through 8–10Y. When in doubt, <strong>size up</strong> — kids grow fast!</p>
<p><strong>What materials do you use?</strong></p>
<p>Most products are made from <strong>95% organic cotton, 5% elastane</strong>. All materials are <strong>OEKO-TEX Standard 100 certified</strong>, tested and verified free from harmful substances.</p>
<p><strong>Are your clothes machine washable?</strong></p>
<p>Yes! Machine wash cold, tumble dry low. Avoid bleach to keep colors vibrant.</p>
<h3>Returns & Refunds</h3>
<p><strong>What is your return policy?</strong></p>
<p>We offer a <strong>30-day return window</strong> from the date of delivery. We provide full refund or free replacement for defective, damaged, or incorrect items. See our <a href="/policies/refund-policy">Refund Policy</a> for full details.</p>
<p><strong>How do I request a return?</strong></p>
<ol>
<li>Contact us at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a> with your order number</li>
<li>Submit photos of the item received and the package</li>
<li>We'll process your refund or send a replacement</li>
</ol>
<p><strong>When will I receive my refund?</strong></p>
<ul>
<li><strong>Credit Card:</strong> up to 10 business days</li>
<li><strong>PayPal:</strong> 3–5 business days</li>
</ul>
<h3>Payment & Security</h3>
<p><strong>What payment methods do you accept?</strong></p>
<p>Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.</p>
<p><strong>Is my personal information secure?</strong></p>
<p>Yes. We use SSL encryption during checkout and never store your payment information on our servers. All transactions are processed securely through Shopify Payments.</p>
<p><strong>Still have questions?</strong></p>
<p>Contact us at <a href="mailto:support@primekiddo.com">support@primekiddo.com</a> — we respond within 24 hours on business days.</p>